Refund & Returns Policy

This is a sample page.

Effective Date: August 6, 2023

  1. Introduction

At Keko Creations, we want you to be completely satisfied with your purchase. We understand that sometimes circumstances may arise where you need to return a product or request a refund. This policy outlines the process, conditions, and timeframes for product returns and refunds. Please read this policy carefully, and if you have any questions or concerns, don’t hesitate to contact us at the email address or address provided below.

  1. Return Eligibility

2.1 To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.

2.2 Custom-made or personalized items are not eligible for returns unless they are damaged or defective.

  1. Initiating a Return

3.1 To initiate a return, please contact our customer support team at kekocreations1@gmail.com within [number of days, e.g., 14 days] of receiving your order. Please provide your order number, a description of the product, and the reason for the return.

3.2 Our customer support team will review your request and provide you with instructions on how to proceed with the return.

  1. Return Shipping

4.1 Customers are responsible for return shipping costs unless the return is due to a damaged or defective product.

4.2 For your protection, we recommend using a trackable shipping service and obtaining a shipping receipt for your return.

  1. Inspection and Refund Process

5.1 Once we receive your returned product, our team will inspect it to ensure it meets the eligibility criteria.

5.2 If the product is deemed eligible for a refund, we will process the refund to your original payment method within [number of days, e.g., 7 days] of receiving the return.

  1. Refund Amount

6.1 The refund amount will be the purchase price of the returned product, excluding any original shipping or handling charges.

6.2 Refunds for damaged or defective products will include the full purchase price, including original shipping or handling charges.

  1. Contact Information

7.1 For any questions or assistance with returns and refunds, please contact our customer support team:

Email: kekocreations1@gmail.com Address: Dios 12, 54632, Thessaloniki, Greece

  1. Fair Usage

8.1 We reserve the right to deny a return or refund if we suspect abuse of this policy, such as excessive or fraudulent returns.

  1. Amendments

9.1 This refunds and returns policy may be amended from time to time. Any changes will be posted on our website, and the effective date will be updated accordingly.

  1. Governing Law

10.1 This refunds and returns policy shall be governed by and construed in accordance with the laws of Greece.